Refund policy

Return & Exchange Policy – Jaipur Kurti

At Jaipur Kurti, we strive to deliver the best quality products. If something isn’t right, we’re here to assist you.

📦 No Return Policy

Please note that we do not accept returns under any circumstances. All purchases made on our website are final.

🔄 Exchange Policy (3 Days Only)

We offer a 3-day exchange policy, which means you must contact us within 3 days of receiving your order to request an exchange.

To be eligible for an exchange:

  • The item must be unused, unworn, and in its original condition
  • Tags and invoice must be intact
  • You must provide proof of unboxing, along with clear evidence of:
    • Damage
    • Missing item(s)
    • Wrong product received

📩 How to Request an Exchange

To initiate an exchange, contact us at:

Email: support.jaipurkurtis@gmail.com

Please include:

  • Order details
  • Proof of purchase
  • Unboxing video/images showing the issue

⚠️ Requests without proper proof or after 3 days of delivery will not be accepted.

🚫 Non-Eligible Cases

We do not offer exchanges in the following cases:

  • Change of mind
  • Size or preference issues
  • Minor color variations due to screen differences

📦 Damaged / Missing / Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 3 days with proper proof so we can review and assist you.

💬 Need Help

For any questions or concerns, feel free to reach out at: 

support.jaipurkurtis@gmail.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support.jaipurkurtis@gmail.com.